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Returns Policy

Repair, Replacement & Refund Policy 

We make every effort to ensure that we carry a good range of products sourced from within Australia and overseas to meet your every need. 

This policy has been established to give you the comfort of knowing that, subject to the conditions set out below, if any product you purchase from The Spy Store is found to be defective, or it does not meet your needs, we will happily repair or replace the product, or offer you a refund. 
 
This Policy provides you with benefits in addition to the rights you have at law, including under the Australian Consumer Law (see below), because your satisfaction is very important to us. 
 
Cameras, GPS Trackers will be repaired or replaced for a period of 12 months from original invoice date. This warranty covers component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures.Product failure due to power surge or power spike will not be covered under warranty.

What is our Refund Policy? 

If you change your mind about a product you have purchased from us or the product is faulty, you can return that product to us within 14 days of purchase and we will happily refund the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable. If it is a change of mind and is outside of the 14 day period we will offer a refund but with a 20% re-stocking fee. 
 
Faulty or Defective Products

If you receive a faulty product from us, return it to us within 14 days of purchase and we will inspect the product and if we agree that the product is faulty and unlikely to have occurred through abnormal use, we will, with your agreement, replace the  product with an identical product.

If we are unable to provide you with an identical product, we will, with your agreement, refund the purchase price. If however, you return the product more than 14 days after purchase or you do not agree to the replacement or refund referred to immediately above, we will need to make a more thorough assessment of the nature of the fault before we can determine how to help you.

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We’re Here To Help

Our friendly staff are available and ready to help with a purchasing decision, setup process or any other questions. Call us on 08 6454 3871 between 9am and 5pm AWST.

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Resources

We have a growing list of resources and videos aimed to assist you in making an informed buying choice. Be sure to check out our YouTube channel and buying guides.